Equality, Empowerment, and Excellence:
Driving Your Career in Customer Service
or Customer Engagement
Webinar in partnership with:
In celebration of Women’s Equality Day, join a panel of trailblazing executives as they discuss the career paths they chose, and how the decisions they made helped propel them to their current positions in the contact center, customer service, and customer engagement industries. Moderated by industry analyst Sheila McGee-Smith of McGee-Smith Analytics — herself an entrepreneur — this complimentary webinar is filled with practical advice to help you:

  • Turbocharge your contact center or customer engagement career.
  • Capitalize on trends in career equality and inclusion.
  • Benefit from mentors — within and beyond your organization.
  • Discover the skills and traits that leaders look for when promoting staff.
  • Manage work / life balance more effectively.

If you’re a professional working in the contact center, customer service, or customer engagement field and have ever wondered, “Where do I go from here?” then this is the webinar for you.
     Register for the on-demand webinar

Sheila McGee-Smith
Sheila McGee-Smith
Founder and Principal Analyst — McGee-Smith Analytics
Sheila is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Julie Derybowski
Julie Derybowski
Vice President Global Contact Center — KAR Global
Julie Derybowski is the Vice President of the Global Contact Center at KAR Global, a technology, analytics and auction company providing remarketing solutions across the global wholesale used vehicle industry.  In her current role, Julie leads contact center operations, technology, and strategy for KAR Global's marketplace and service support teams in two countries. 

Brenn Waldman-Hinderliter
Brenn Waldman-Hinderliter
Business Intelligence Manager — Cardinal Health
Brenn Waldman-Hinderliter is a Business Intelligence Manager at Cardinal Health. She focuses on providing contact center, customer, order, and master data-based business intelligence insights with a specialization in developing sustainable, self-service solutions. Brenn has over 10 years’ experience working with business customer insights.

Celia Fleischaker
Celia Fleischaker
Chief Marketing Officer — Verint
In her brief tenure with the company, Celia’s powered through some key accomplishments, including helping support the company’s Feb. 1 spin-off of Cognyte Software, which began Verint’s rebrand as a pure-play customer engagement vendor, and the launch of a new messaging and positioning platform.

Genefa Murphy
Genefa Murphy
Chief Marketing Officer — Five9
With over 15 years of global experience in the field of technology from consulting, to product management, strategy and marketing, Genefa is an accomplished leader and has led worldwide teams in creating and executing compelling and effective go-to-market strategies.