Banking CX: Agile Strategies for Uncertain Times
FORMAT: On-Demand Webinar
Research Analyst and VXI Author
Karly Szczepkowski is a lead analyst managing syndicated research and over 800 benchmark categories for Verint. She has worked in customer experience for 7 years advising customers on great CX.
With close to 20 years in the CX space, Eric has worked with clients across several industries to establish their measurement programs and improve the experiences they deliver. He a frequent speaker on CX best practices.