Shopping Around: Retail CX in the Age of Amazon

Duration: 52 mins

Join us to dig into our latest research, the Verint Experience Index: Retail, which reveals trends and data behind top retailer's customer experiences. See how the biggest 25 U.S. retailers rank on CSAT and NPS*, plus we'll share additional data that we couldn't fit in the report.

Please complete the form to register for this webinar. You will receive an email with your unique link to join on the day.


Eric Head, Verint

Eric Head

Vice President — Verint

Karly Szczepkowski, Verint

Karly Szczepkowski

Research Analyst and Report Author – Verint

*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Share This Page