Verint Experience Index: Retail 2020

Report Cover: Verint Experience Index: Retail CX. Company Satisfaction, NPS, and Omnichannel Insights including COVID-19 impacts and recommendations. Woman smiling with phone and credit card, having just finished shopping at a retail location.

Who leads retail satisfaction & what's in store for 2021?

Retailers had a challenging 2020—but CX preparations helped many brands shine.

Read the new Verint Experience Index: Retail report to see how customers rank 25 leading brands like Costco, Amazon, Aldi, and Target on CSAT and NPS^®*. You'll learn:

Why Costco leads in multiple CX categories
How curbside pick-up is changing fulfillment
How digital self-service can save millions in contact center costs
What retailers can learn from 2020 to succeed in 2021

*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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Retailers had a challenging 2020—but CX preparations helped many brands shine.

Our annual retail CX report has:

Verint would like to share details on events, webinar, best practice and thought leadership with you.