Verint Experience Index:
Banking (2021)

Customer satisfaction rankings for banking digital experiences

Banks have just been through one of the most challenging years in recent history, and it’s unlikely to change anytime soon. Verint's research shows that as CX grows more important every year, the landscape is getting harder to navigate. Journeys are more complex and customer expectations are higher than ever. 

The 15 largest banks in the U.S. have found a way to stay on top in the last year but will need to stay vigilant. Meanwhile smaller banks will have to work twice as hard to compete.

Download our free report on U.S. banking, which reveals...

  • How customers rate top banks like Ally, Chase, Bank of America, American Express, Capital One, and Wells Fargo in terms of customer satisfaction.
  • Why more new accounts were opened last year
  • Why channels customers use and prefer, and which ones deliver a positive experience
  • How generational usage patterns are influencing the banking industry

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