Consumers know what “good” customer experience (CX) feels like — they are already getting it from brands like Amazon, Google, American Express, and others. Customers are always comparing you with best-in-class brands and your peers every time they interact with you, whether you are in the same industry or have the same resources.
Verint® Experience Management™ (XM) benchmarks are critical tools that can enable you to understand how your customer experience compares to competitors, industry peers, world-class brands, and — just as importantly — your own performance over time.
Verint has more than 800 benchmark categories that can help you:
- Understand how your CX compares to that of peers and best-in-class brands
- Set realistic and meaningful CX goals
- Know how much you need to improve—and how quickly
- Identify problem areas and justify investment in specific parts of the customer journey
- Engage executives in strategic conversations
Download our white paper to discover how you can compare your CX performance to peers and best-in-class brands so you can differentiate from the competition and delight your customers.
Register to access the whitepaper
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