Vacancy WFM Consultant EMEA
Amsterdam, The Netherlands
Job Content
As a WFM Consultant you are responsible for delivering high quality consulting and education through pre and post implementation projects. You will work with customers to define their business requirements and provide a voice of experience to the customer and provide best practice recommendations. The WFM Consultant will maintain regular contact with our customers throughout the course of a project and afterwards, to ensure that any follow up items are reviewed and addressed.
Job Profile
We are looking for
- Product Education and training for customer staff that will be using Verint solutions
- Best practice workshops for customers to understand how they can drive improvements in their operations and use of the Verint solutions
- Organise showcase workshops to introduce existing customers to new product capabilities and show how other customers have used these to their advantage
- Follow up consulting engagements with customers to ensure maximum benefit is being derived within existing implementations and help drive customer satisfaction
- Organising design / discovery meetings, facilitating discussion around business requirements and documenting the design.
- Providing support to the customer during the go-live phase of the project, ensuring a smooth implementation and transition of the customer from project phase into ongoing operation
- Drive follow up sessions with the customer to understand any knowledge gaps, ongoing education needs
- Ensure ongoing improvement of delivery materials
- Examining implementation methodology and approaches
- Work in conjunction with our sales team to derive a winning proposition and strategy for new business opportunities.
- Drive an ongoing knowledge gathering exercise through workshops and review meetings with customers, to help address the specific customer’s needs
- Provide input and assistance in preparing proposals or tender responses around the WFM applications and relevant services
We are looking for a candidate who has:
- Experience in the delivery of implementation projects for software applications around contact center or customer management sectors
- A proven track record in WFM
- A high appreciation of the use of technology within the contact centre environment and the deployment of such technology in an operational environment
- Experience in delivering effective training and Consulting sessions
- Experience in a Fast-paced, changing environment
- Experience with Direct Customer and Partner Delivery
- Ability to work in a global environment and interface with remote groups
Remuneration Package
The remuneration package for the vacancy of WFM Consultant EMEA is as follows:
- Competitive total reward compensation and benefits package
- The possibility to work with (international) market leaders and brands
Working at Verint
As soon as you start working as WFM Consultant EMEA at Verint, you are part of a team with more than 5000 colleagues. This sounds like a lot, but you will not experience this as ‘huge’. This international employer has a flat organization with short lines and fast engagements. The position will be based in Amsterdam, The Netherlands.
About Verint
Verint® is a global leader in Actionable Intelligence® for Customer Engagement Solutions and Cyber intelligence solutions. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place.
Apply or Additional Information
If you are interested in this exciting job and you fully meet all the requirements: Apply now! You can apply online by e-mailing to Jacquelien.degraaf@verint.com
For more information please contact our HR department, phone: + 31 20 7991902
Verint volgt de richtlijnen van de AVG. Gegevens van sollicitanten worden 4 weken na sluiting van de vacature verwijderd.
Pre-employment screening kan onderdeel zijn van de sollicitatieprocedure.