Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.
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- 2020 data analysis from Conversocial, A Verint Company’s insights
- Consumer and brand trends that will impact your business
- Best practices for designing for Conversational CX