The State of CX Trends Report 2021
Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.

Get your copy to learn:

  • 2020 data analysis from Conversocial, A Verint Company’s insights

  • Consumer and brand trends that will impact your business

  • Best practices for designing for Conversational CX

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