REPORT
The State of CX Trends Report 2021
REPORT
The State of CX Trends Report 2021
Our report analyzes the changing customer preferences and behaviors that will impact your brand. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.
Get your copy to learn:
- 2020 data analysis from Conversocial, A Verint Company’s insights
- Consumer and brand trends that will impact your business
- Best practices for designing for Conversational CX