WEBINAR
Exceeding Customer and Employee
Expectations in the Experience Economy
Webinar in partnership with:
Date: March 29, 2022
Session Times: 2 PM, EDT | 11 AM, GMT | 11 AM, SGT
Date: March 29, 2022
Time: 2 PM, EDT | 11 AM, GMT | 11 AM, SGT
WEBINAR
Exceeding Customer and Employee Expectations in the Experience Economy
To compete in today’s experience economy – where feelings matter most and customers make purchase and brand decisions on how organizations make them feel – it’s critical for organizations to deliver the experience customers expect. As the current Great Resignation has shown, employees make career decisions on the experiences they have with their organization, colleagues, systems, tools, and customers.
Are you prepared? Or is your business struggling with the Engagement Capacity Gap™ that arises when customer and employee expectations exceed your ability to deliver? Join our panel of experts as they discuss strategies for bridging this gap and evolving your business to meet the demands of the experience economy, including:
- What the Experience Economy is, and how it’s impacting customer and employee engagement
- Strategies for leveraging the cloud to refine and redefine customer and employee experiences
- How your organization can solve the Engagement Capacity Gap