Text Analytics for Chat
Verint® Text Analytics is an innovative cloud solution that can extract actionable business intelligence from unstructured information like chats, surveys, emails, social media and more.
Verint’s® Text Analytics for Chat Cloud QuickStart includes:
- Fast and easy cloud deployment managed by Verint Cloud experts.
- Minimal training required for Speech Analysts to start using Text Analytics.
- Faster time to insights using predefined categories from Verint Marketplace and/or importing your Verint speech analytics categories.
- Advanced text analytics capabilities using NLP engine.
- Dedicated chat KPIs such as average duration, number of messages, idle time between messages and more.
- A unified dashboard for speech and text using Interaction Analytics.
This QuickStart is available immediately and can be deployed in a matter of weeks in the Verint Cloud. Complete the form below and a Verint representative will contact you shortly.