Verint’s Knowledge Management Cloud QuickStart uses artificial intelligence to quickly help agents find answers to customer requests.
Key features include:
- AI-driven search results
- Favorites, quick links, filters, bookmarks, alerts, and automated content clustering
- Agent feedback and voting for continuous improvement and to encourage adoption
- Decision trees for process adherence
- Multiple content types and authoring approval workflow
This QuickStart is available immediately and can be deployed in a matter of weeks in the Verint Cloud. Complete the short form and a Verint representative will contact you shortly.