Real-Time Agent Assist for Complaints and Escalations

Verint® Real-Time Agent Assist for Complaints and Escalations helps organizations identify and respond in real-time to calls with escalations or complaints. Key features include:
  • Automatic detection of customer complaints and escalation calls in real-time
  • Customized pop-ups or email notifications to employees and managers during a call
  • Built on Verint’s top customer rated Speech Analytics solution
  • Ability to reduce legal and social escalations
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