Verint® Real-Time Agent Assist for Complaints and Escalations helps organizations identify and respond in real-time to calls with escalations or complaints. Key features include:
- Automatic detection of customer complaints and escalation calls in real-time
- Customized pop-ups or email notifications to employees and managers during a call
- Built on Verint’s top customer rated Speech Analytics solution
- Ability to reduce legal and social escalations
This QuickStart is available immediately. Complete the form and a Verint representative will contact you shortly.