CX State of Play in Hong Kong

Our Research Paper explores current consumer wants, demands and concerns around customer service, technology and data. It also captures the opinions of those same consumers on the evolving world of work.

This research was commissioned by Verint from 1 – 11 February 2019 in association with Opinium Research LLP. Interviews were conducted amongst 34,068 consumers across 18 countries. This year we interviewed more than 2,000 people in Hong Kong and identified key customer experience insights, detected changes in customer preferences, drew year-on-year comparisons, analysed differences between neighbouring countries, and identified trends stemming from last year’s findings.

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