Runtime: 3 hours of content
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Operating in the public sector brings unique scenarios which challenge and change how organizations listen and respond to their customers and citizens.
Join us for a morning of presentations by experience management (XM) professionals from the Partnership for Public Service, U.S. Army Training and Doctrine Command (TRADOC), Department of Justice, Office of Justice Programs (OJP), and more, focused on customer experience best practices specifically for the public sector. Keep scrolling for full session descriptions.
Across decades of experience, Verint XM has helped more than 90% of federal government agencies—plus many more organizations across all levels of government and the non-profit sector—hone their customer listening programs to make effective changes which lead to increased satisfaction, reduced operation costs, and improved efficiency.
This three-hour program includes presentations by Verint XM clients and more sharing their successful strategies to drive action from CX insights.