Opus Research has named Verint’s artificial intelligence (AI) and analytics solutions the overall market leader in Conversational Intelligence in its new Opus Research Conversational Intelligence Intelliview report.
Opus Research notes that Verint’s holistic and open customer engagement platform powered by Verint Da Vinci AI and Analytics combines the broadest solution set with proven and quantifiable ROI for the world’s leading organizations. Driving improved business outcomes, Verint Da Vinci AI and Analytics infuses advanced machine learning models, natural language processing, intent models, sentiment models and analytics engines into the Verint Customer Engagement Cloud Platform and solutions portfolio. A number of Verint conversational applications are covered in this report including Speech Analytics, Text Analytics, Real-Time Agent Assist, Automated Quality Monitoring, Desktop and Process Analytics, Experience Management and Intelligent Self-Service.
Download the Conversational Intelligence Intelliview report by Opus Research to learn why Verint’s Conversational Intelligence Platform is proclaimed to be the highest rated and most used Conversational Intelligence Platform.
Source: Opus Research Conversational Intelligence Intelliview Report, August 2021