Experience Cloud named a “market leader” in AI-enabled XM Platforms
The Omdia Market Radar report called Verint’s Experience Cloud solution “a mature, highly integrated platform” in its review of AI-enabled Experience Management Platforms. The independent technology analyst and consultancy firm gave Verint its highest “advanced capability or breadth” rating, citing these key capabilities:
- Verint’s unified EXM platform developed on a common codebase allows new channels to be added quickly, as they emerge.
- Predictive models describe experiences in three dimensions – the key drivers underlying the customer experience, critical metrics, and the resulting outcomes.
- Native, not partnered, text and speech analyses enhance downstream analytics while protecting privacy.
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