INDUSTRY REPORT

Experience Cloud named a “market leader” in AI-enabled XM Platforms

The Omdia Market Radar report called Verint’s Experience Cloud solution “a mature, highly integrated platform” in its review of AI-enabled Experience Management Platforms. The independent technology analyst and consultancy firm gave Verint its highest “advanced capability or breadth” rating, citing these key capabilities:  

  • Verint’s unified EXM platform developed on a common codebase allows new channels to be added quickly, as they emerge. 
  • Predictive models describe experiences in three dimensions – the key drivers underlying the customer experience, critical metrics, and the resulting outcomes. 
  • Native, not partnered, text and speech analyses enhance downstream analytics while protecting privacy. 

Download the full report via the form on this page, or reach out to us now to see how we can help create a winning XM strategy for your organization.
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