Verint Experience Index: Insurance Companies UK

Verint Experience Index:

Insurance Companies UK

Insurance customers are still omnichannel consumers, switching channels according to personal needs. They also have clear ideas about what they value in a policy - and want insurers to treat them fairly, and to earn their trust and loyalty.

With input from approximately 1,300 Insurance customers, this Verint Experience Index report uncovers important CX trends and insights, including:

Which UK insurance companies are winning on CX
Key drivers of satisfaction
Omnichannel insurance journeys
Potential opportunities to make claims more efficient

NB: Do you feature in this report? If so, please get in touch for a deep dive briefing with one of our specialists to uncover your unique customer priority index, journey map and much more!

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