Is your organisation putting your customers at the centre everything? Is there a focus on customer-centric innovation and transformation? Does your digital-transformation strategy empower your employees to deliver better customer service?

Join Hamish Taylor, former Eurostar and Sainsbury’s Bank CEO, as he challenges you, your teams and your organisation to think differently about putting your customer at the centre of your business.

In this webinar he will re-focus your activity and behaviours around 4 key areas:

  • Changing the way you understand your internal and external customers
  • Creating a job description which puts your customers first
  • Looking outside your current environment for new ideas
  • Adapting the way you engage with both internal and external customers

Hear how Hamish successfully drove performance improvement whilst creating a culture where the customer was placed at the core of all activity in all of these organisations.