Reimagine the Future of Customer Engagement

Format: On-Demand
After more than a year of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home — and these trends require new approaches for engaging customers and employees. How are leading brands adopting cloud technology while balancing remote and in-office staff?

Join Jake Burns, AWS Enterprise Strategist, Jaime Meritt, Chief Product Officer at Verint, and Celia Fleischaker, Chief Marketing Officer at Verint, as they discuss how technology, automation, and a hybrid workforce of humans and bots are helping meet higher customer and employee expectations.

Attend this webinar to learn: 

  • How leveraging the cloud can provide differentiated, agile customer experiences.
  • How AWS and Verint are setting companies up for success with the new global workforce.
  • What market trends and technology requests companies need to be prepared to embrace.
     Register for the on-demand webinar

Jake Burns, AWS
Jake Burns
Enterprise Strategist — Amazon Web Services
As an AWS Enterprise Strategist, Jake works with enterprise technology executives to share experiences and strategies for how the cloud can help them increase speed and agility, while devoting more of their resources to customers. Throughout his career, Jake has led large-scale IT transformations, which today are the basis for his firm belief that any enterprise can successfully adopt the cloud and save money at the same time.

Jaime Meritt , Verint
Jaime Meritt
Chief Product Officer — Verint
Jaime Meritt has spent the last 25 years combining his lifelong infatuation for technology with his passion for delivering customer value. As Chief Product Officer at Verint Jaime leads product management for all of Verint’s market-leading solutions. He is focused intently on delivering applications as open modular cloud services to help businesses benefit from functionality that can be deployed in the cloud, anywhere in the world.

Celia Fleischaker, Verint
Celia Fleischaker
Chief Marketing Officer — Verint
Celia Fleischaker has more than 20 years of enterprise software marketing experience, and currently serves as the Chief Marketing Officer for Verint, responsible for developing and executing brand and marketing strategies to build Verint’s success as a leading provider of customer engagement for thousands of organizations around the globe including 85 percent of the Fortune 100.