VIRTUAL EVENT RECORDINGS
Engage21: Public Sector CX
Operating in the public sector brings unique scenarios which challenge and change how organizations listen and respond to their customers and citizens.
These presentations by experience management (XM) professionals focus on customer experience best practices specifically for the public sector.
The Engagement Capacity Gap
Eric Head
Vice President, Experience Leadership
Verint
CX Insights: Partnership for Public Service
Loren De Jonge Schulman
Vice President, Research and Evaluation
Partnership for Public Service
Interview with a CX Leader
Smithsonian’s National Zoo: A Multipronged Approach to Customer Experience
Amy Enchelmeyer
Head of Web, Photo and Video Programs
Smithsonian’s National Zoo
Interview with a CX Leader
Montgomery County: Using Digital Analytics and Feedback to Put Citizens First
Susanne Brunhart-Wiggins
Senior Information Technology Specialist
Montgomery County, Maryland
Verint and Public Sector Experience: The Road Ahead
Scott Lindsay
Senior Director, Product Strategy and Research
Verint
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