Engage21: Public Sector CX

Operating in the public sector brings unique scenarios which challenge and change how organizations listen and respond to their customers and citizens.

These presentations by experience management (XM) professionals focus on customer experience best practices specifically for the public sector.

The Engagement Capacity Gap

Eric Head
Vice President, Experience Leadership

CX Insights: Partnership for Public Service

Loren De Jonge Schulman
Vice President, Research and Evaluation
Partnership for Public Service

Interview with a CX Leader

Smithsonian’s National Zoo: A Multipronged Approach to Customer Experience

Amy Enchelmeyer
Head of Web, Photo and Video Programs
Smithsonian’s National Zoo

Interview with a CX Leader

Montgomery County: Using Digital Analytics and Feedback to Put Citizens First

Susanne Brunhart-Wiggins
Senior Information Technology Specialist
Montgomery County, Maryland

Verint and Public Sector Experience: The Road Ahead

Scott Lindsay
Senior Director, Product Strategy and Research
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