RESEARCH
Verint Experience Index: E-Gov (January-June 2020)

Citizens Turn to Government in H1—But Did Government Deliver?

In a year of uncertainty, American citizens relied on digital agency resources more than ever. The new Verint Experience Index: E-Gov report, covering January through June of 2020, uncovered important findings that show where the citizen experience shined, and where it still needs improvement.

Download the Index to learn:  

  • What caused a major shift in drivers of desktop satisfaction
  • Which agencies top our CSAT rankings lists—and which saw the biggest YOY improvement 
  • How COVID-19 changed citizen behaviors—and how it might alter future needs

Download the report for deep insights into what citizens expect from digital government experiences and how agencies are responding in a critical time. 

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