Citizens Turn to Government in H1—But Did Government Deliver?
In a year of uncertainty, American citizens relied on digital agency resources more than ever. The new Verint Experience Index: E-Gov report, covering January through June of 2020, uncovered important findings that show where the citizen experience shined, and where it still needs improvement.
Download the Index to learn:
- What caused a major shift in drivers of desktop satisfaction
- Which agencies top our CSAT rankings lists—and which saw the biggest YOY improvement
- How COVID-19 changed citizen behaviors—and how it might alter future needs
Download the report for deep insights into what citizens expect from digital government experiences and how agencies are responding in a critical time.