We partnered with research firm Aberdeen to distill five best practices for 2021. Their research shows that 78% of companies struggle to use CX data to achieve goals—yikes! Luckily, with coordination, consolidation, and a healthy dose of AI, you can level up your CX strategy in the new year.
Read the infographic to learn how connecting insights can lead to 7.9x annual improvement in first-contact resolution rates, 2x annual increase in CSAT, 5.6x YoY growth in cross-sell/upsell revenue—and more.
