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Everything is different now.
Your constituents’ behavior is changing as they prefer self-service and social channels and expect informed, relevant and authentic interactions. At the same time, there is more data than ever, and it’s often locked in silos that make it hard to synthesize, centralize and priorities. Generational shifts in the workforce are also accelerating, and many employees expect to work from anywhere – especially after the last year.
With the right approach, forward-thinking government leaders can meet this moment and deliver exceptional constituent experiences across multiple engagement channels.
Watch this on-demand webinar as our experts discuss the key features of new operating models for high-quality constituent engagement.
Register now and you’ll hear:
- Examples of successful innovations and lessons learned over the past year
- How government agencies can retain the can-do spirit of change from the pandemic
- How agencies can ensure the new model for constituent engagement meets the needs of residents sometimes thought of as ‘excluded’ or ‘hard to reach’
ACCESS THE ON-DEMAND WEBINAR
Presenters
David Moody
VP and General Manager, Citizen Engagement - Verint
David Moody leads the Citizen Engagement group at Verint which focuses on the sale, delivery, development and support of Verint's Citizen Engagement solution. Verint Citizen Engagement is employed by government organizations across a diverse set of verticals and geographies to digitally transform service delivery, benefiting both citizens and employees.
Paula Stallcup
Director, 311 Customer Service, City of San Antonio, Texas
Paula X. Stallcup joined the City of San Antonio in March 1992 and has had the privilege of serving the City in a variety of leadership capacities. She currently serves as the Director of the 311 Customer Service, reporting to Assistant City Manager. In this role, Stallcup is responsible for overseeing 311 Call Center operations, advocating for residents in accessing city services, promoting the 3-1-1 and customer engagement, implementing and developing strategic initiatives to enhance citizen engagement, as well as providing leadership for the 3-1-1 and COVID Hotline teams (a staff compliment of 60 dedicated professionals).
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