Workplace flexibility a key factor in retaining employees and customers. Now, more than ever, it is critical to offer flexible scheduling for employees and enable work across channels and functions to meet customer demand as cost effectively as possible.
How do you balance the needs of employees with those of customers and the business? Workforce management (WFM) solutions can help enable workplace flexibility. but different channels and functions require different capabilities.
Read the eBook: What You Need to Know about Workplace Flexibility, to learn the unique WFM functionality needed in:
- The omni-channel contact center
- Your back-office operations
- Across a branch network