To say work has changed for contact center employees is a huge understatement. Your agents have had to adapt to wild swings in contact volume, the need to social distance and working from home. For many contact centers, the 8 hour in-office workday is a relic of the past. Agents want to work when it’s less hectic for them so they can focus on helping customers.
You need a way to offer employees flexibility without creating more chaos. Verint Workforce Management (WFM) can help you manage your employees from anywhere, at any time. Verint WFM helps you meet staffing levels and improve employee satisfaction – even when things are chaotic.
Complete the form to watch the demo video, “How Workforce Management Helps with Work from Anywhere.” Learn how WFM can help with:
- Automated self-scheduling
- Balancing flexibility and coverage needs
- Social distancing
- Scheduling for the work from anywhere workforce, whether it’s back in the office or from home.
Questions? You reach out to a CX expert in your region at our Contact Us page.