"Social distancing" is the name of the game for live interactions right now, but "virtual distancing" is the last thing you want when contact center and back office staff work from home.
Discover best practices from Joel White, Forecasting Manager at U-Haul International on moving employees to home offices with more than 2,500 agents handling 25 million calls annually. Find out how this progressive Verint customer has successfully enabled a large portion of its contact center agents to work at home with outstanding results, including:
- Greater agent flexibility
- Better forecasting and scheduling
- Improved responsiveness to spikes in call volume
This webinar is packed with tips and best practices to help your organization get its work-from-home transition plans moving.