Your customers shop for more than products and services. They're also shopping for superior CX—and they're rewarding brands that can deliver.
Read the new Verint Experience Index: Retail report to see how 12,000 customers rank 25 leading brands on customer satisfaction and NPS. You'll also learn:
- How digital downfalls cost brands millions, erode profits, and damage loyalty
- How Amazon gets CX right across the journey
- Channel preferences for research, purchase, fulfillment, and returns
- What factors customers rate highest when considering where to shop