Verint Experience Index: Retail

25 Leading Retailers Ranked on Customer Experience and NPS†

Your customers shop for more than products and services. They're also shopping for superior CX—and they're rewarding brands that can deliver.

Read the new Verint Experience Index: Retail report to see how 12,000 customers rank 25 leading brands on customer satisfaction and NPS. You'll also learn:

How digital downfalls cost brands millions, erode profits, and damage loyalty
How Amazon gets CX right across the journey
Channel preferences for research, purchase, fulfillment, and returns
What factors customers rate highest when considering where to shop

†Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Verint Experience Index: Retail

25 Leading Retailers Ranked on Customer Experience and NPS†

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