Providers that Deliver Great Customer Experiences Boost CSAT & ROI
Electric utility customers are omnichannel consumers, switching channels according to personal needs. They also have clear ideas about what they value in a provider—and want utilities to earn their trust and loyalty.
With input from more than 6,200 electric utility customers, this Verint Experience Index report uncovers important CX trends and insights, including:
- Which U.S. electricity providers are winning on CX
- How providers are changing their CX approaches during COVID-19
- Why digital failures lower satisfaction and cost providers millions
- How prioritizing engagements can yield big CSAT gains