Verint Experience Index

Verint Experience Index:

Banking UK

Banking customers are still omnichannel consumers, switching channels according to personal needs. They also have clear ideas about what they value in a bank - and want banks to earn their trust and loyalty.

With input from approximately 1,300 bank customers, this Verint Experience Index report uncovers important CX trends and insights, including:

Which UK Banks are winning on CX
Key drivers of satisfaction
Omnichannel banking journeys
The digital banking shift

NB: Do you feature in this report? If so, please get in touch for a deep dive briefing with one of our specialists to uncover your unique customer priority index, journey map and much more!

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