This report analyzes how consumers worldwide view conversational customer experiences, AI and bots, and private messaging channels when engaging with brands. The data was gathered by polling over 2,000 consumers of all age groups, genders, and income brackets from the United States and the EU, as well as over 100 industry professionals to gauge their strategic CX priorities for 2021. The goal was to provide a comprehensive overview of how consumers communicate — or at least want to communicate — with your brand and allow you to benchmark where your corporate peers are focusing their efforts and budgets.
Download this report to learn:
- 2020 data analysis from our research
- Consumer and brand trends that will impact your business
- Best practices for designing for conversational CX
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