A good workforce management strategy is a balancing act of scheduling the right number of resources to keep up with increasing customer demands. Verint Monet Workforce Management (WFM), an industry recognized cloud-based solution, can bring your workforce management strategy into the future and address your organization's needs.
Join our demo to see how Verint Monet WFM can help your organization:
- Accurately forecast & create consistent and reliable schedules,
- Improve agent productivity,
- Identify performance gaps, and
- Empower your workforce to deliver an outstanding and efficient customer service.
Register for the Webinar
Presenter
Lisa Elbe
Solutions Consultant — Verint
Lisa Elbe has over twenty-five years of contact center experience, starting as an agent, and then moving to training and center management. She found her passion with Workforce Management, implementing and managing WFM teams before joining Verint five years ago as an Implementation Manager and then moved to the Solutions Consultant role.
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