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Verint Monet workforce management software is a unified cloud contact centre optimisation solution that includes workforce management, quality management, performance management and analytics.
Contact centres & help desks can quickly and easily optimise all aspects of their workforce with one affordable solution, resulting in better utilisation of resources, better cost management and improved service levels.
Our software creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.