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Join one of our WFM experts for a custom walkthrough based on your workforce management requirements.

Verint Monet workforce management software is a unified cloud contact centre optimisation solution that includes workforce management, quality management, performance management and analytics.

Contact centres & help desks can quickly and easily optimise all aspects of their workforce with one affordable solution, resulting in better utilisation of resources, better cost management and improved service levels.

Our software creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.
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Customer success stories

Verint Monet has helped Bulhorn’s schedule adherence to grow to over 96%, more than double the previous benchmark, and seen their CSAT metrics averaging 96, while helping to make their contract centre operations more cost-effective.
By deploying Verint Monet, Ecotricity’s administrative time has reduced by 67% and has allowed the company to manage call volume peaks better, while giving employee’s faster access to learning and coaching tailored to their specific needs.
Ready to transform your contact centre?
Learn more on what you can do with Verint Monet.