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Verint Monet workforce management software is a unified cloud contact centre optimisation solution that includes workforce management, quality management, performance management and analytics.
Contact centres and help desks can quickly and easily optimise all aspects of their workforce with one affordable solution, resulting in better utilisation of resources, better cost management and improved service levels.
Our software creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.
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Learn more in our On-Demand Webinar
Are you struggling with adherence, meeting SLA’s and managing productivity levels within your contact centre? Watch our 30-minute webinar to discover how Verint Monet Workforce Optimisation enables organisations to enhance its customer experience, improve agent productivity, identify performance gaps and empower workforces to deliver outstanding and efficient customer service across hybrid working environments.
Customer success stories
Verint Monet has helped Bulhorn’s schedule adherence to grow to over 96%, more than double the previous benchmark, and seen their CSAT metrics averaging 96, while helping to make their contract centre operations more cost-effective.
By deploying Verint Monet, Ecotricity’s administrative time has reduced by 67% and has allowed the company to manage call volume peaks better, while giving employee’s faster access to learning and coaching tailored to their specific needs.
Ready to transform your contact centre?
Learn more about what you can do with Verint Monet.
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