Back Office Webinars
Now Available On-Demand
The back-office has a direct impact on operational costs and customer experience. The more efficient your operations, the lower your costs will be. Within the Engage21 on-demand series, Verint offers insights on the topic.

Learn more in the webinar, “Transform Your Back Office into a Customer Care Center.” In this session, Change Manager, Xander van der Poel, has been working with Nationale Nederlanden, the largest insurer in the Netherlands, to transform their back-office operations into a customer care center. He firmly believes “Customer service is not a department. It is a mindset.” Join this session to learn how repositioning five key levers at NN increased efficiency and effectiveness by 20% and dramatically improved service delivery and customer engagement. Simply fill out the form to access the full recording or click the button below to preview the session’s short trailer.

Verint would like to share details on events, webinar, best practice and thought leadership with you.

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