Verint Compliance Cloud

As the number of channels and data associated with delivering customer experience excellence increases, so does the need for constant vigilance. By leveraging new technologies customer service functions can prevent issues proactively, automate compliance processes and maintain an infrastructure that facilitates compliance.

As recently regulatory investigations and breaches have shown, after the-fact compliance is not enough. Reacting to non-compliant actions still means a failure has occurred. Too much time and too many compliance resources are focused on manual testing and monitoring. The ability to proactively identify non-compliant interactions and avoid complex workflows for customers can be a game-changer for enhancing the customer experience and driving loyalty.

Furthermore, in understanding historic and real-time communications with customers, staff can be trained and empowered by “automated guidance” so that appropriate policies and processes to better meet customer needs can be implemented. With this staff can avoid ‘computer says no’ scenarios and appropriately address situations that do not fit the standard mould. Download and read the white paper to find out more.