Organizations succeed or fail based on their ability to build enduring customer relationships. As digital transformation and changes in workforce dynamics accelerate, there is a chasm between what organizations know they need to do to meet rising customer expectations and the resources they have to do it. Verint calls this pressing problem the Engagement Capacity Gap. Our new global research found that:
- 82% of businesses believe the challenges of managing customer engagement will grow in 2021
- 3 of top 5 business priorities for next 12 months relate to customer engagement
- 58% of executives expect to invest heavily in cloud-based customer engagement and experience solutions to help close the gap
Join this on-demand webinar with special guest, CEO and Founder of Beyond Philosophy, Colin Shaw, who has been recognized by LinkedIn as being one of the world's top business influencers. Colin will share his extensive experience with enduring customer relationships as it applies to the new Customer Engagement Capacity Cap Study findings. Nancy Porte, VP Global Customer Experience at Verint will deep dive into the importance of closing this gap to continue to build enduring relationships with customers and drive real business results.