![Webinar](https://cdn.shortpixel.ai/client/q_glossy,ret_img/https://www.verint.com/wp-content/uploads/webinar-icon.png)
Capita Improves SLA Turnaround Times by 91% with Verint Work Manager!
Format: On-Demand | Duration: 15 mins
Capita, a UK Business Process Outsourcer, had a client who was struggling with complex, lengthy processes that was causing low customer satisfaction scores (a -11 NPS!).
John Barker, Managing Director at Capita overseeing the account, shared their story of how they transformed end-to-end customer processes to dramatically improve turnaround times and reduce customer complaints. In one case reducing turnaround times by 91%, from 35 days to less than 3 days.
Hear how John leverages Verint Work Manager to help him to:
- Understand and forecast demand
- Align resources to demand
- Identify ways to improve and automate processes.
Watch this on-demand webinar to learn how Verint Work Manager can help improve SLA turnaround times.
Presenters
![John Barker, Capita](https://images.info.verintsystemsinc.com/EloquaImages/clients/VerintSystems/%7Bbc341ccb-3550-49fd-9f5f-6c20e1696380%7D_Presenter_JohnBarker_Capita_280x280px.jpg)
John Barker
Managing Director – Capita
![Mary Lou Joseph, Verint](https://images.info.verintsystemsinc.com/EloquaImages/clients/VerintSystems/%7B89018f65-cd99-46c0-b969-50d3d9856780%7D_MaryLouJoseph-280x280.png)
Mary Lou Joseph
Director, Content Marketing – Verint