In 2017, Alight Solutions, a provider of human capital solutions, introduced an intelligent virtual assistant ("Lisa") to help their clients' employees navigate the complexity of health, wealth and HR. Taking a non-judgmental, conversational approach, Lisa assists individuals to help make complex processes and decisions simple (including open enrollment).

Download this case study to learn more about Lisa, Alight’s intelligent virtual assistant—what success looks like and five tips for organizations to use as a guide when getting started with AI.

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