Verint | How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

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How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

The COVID-19 pandemic has proven the viability and effectiveness of conversational AI technology. As organizations endure stress with a flood of customer service needs while also navigating staffing issues brought forth by lockdowns and other challenges, they’ve turned to conversational AI for help.

Gartner, a leading research and analyst firm, reveals that conversational AI usage volume has increased by as much as 250 percent for organizations across several industries during the pandemic.^[1]

With many companies looking to get chatbot initiatives underway, we’re sharing a recent Gartner report, How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, by Gartner. The report provides a wealth of instructive information about how conversational AI should be utilized to achieve optimal results - not just now, but in the years to come.

Sorry, this report is no longer available.

You may also be interested in this Gartner report “7 Agent-Oriented Technologies That Optimize Customer Service Costs”.

[1] Source: Gartner, Inc., How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, Brian Manusama, Magnus Revang, Anthony Mullen, 1 June 2020.