How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

The COVID-19 pandemic has proven the viability and effectiveness of conversational AI technology. As organizations endure stress with a flood of customer service needs while also navigating staffing issues brought forth by lockdowns and other challenges, they’ve turned to conversational AI for help.

Gartner, a leading research and analyst firm, reveals that conversational AI usage volume has increased by as much as 250 percent for organizations across several industries during the pandemic.[1]

With many companies looking to get chatbot initiatives underway, we’re sharing a recent Gartner report, How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, by Gartner. The report provides a wealth of instructive information about how conversational AI should be utilized to achieve optimal results - not just now, but in the years to come.

Complete the form to get your complimentary copy of the report, which is available for a limited time. 

Verint would like to share details on events, webinars, best practices and thought leadership with you.

[1] Source: Gartner, Inc., How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, Brian Manusama, Magnus Revang, Anthony Mullen, 1 June 2020.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Terms of Service |  Privacy Policy  |  WEEE  |  Cookies Overview  |  Ad Choices  |  Intellectual Property  |  MSA Compliance             
©2020 Verint. All rights reserved.