Whether it’s on the phone or through digital channels, customer service expectations have risen dramatically. To provide the fast, accurate and personalized information across channels that your customers demand, organizations need to harness the power of artificial intelligence.

Join us for this webinar to learn more about how Verint’s AI-infused Cloud Knowledge Management can positively impact the experience you deliver to your customers — fast. Knowledge Automation can address common challenges your remote workforce faces, such as agent training, remote knowledge access, compliance and customer satisfaction.

Attend the webinar to learn how Verint can help you:

1. Improve CX by reducing user effort through AI-infused knowledge
• Fast, cognitive, accurate search from day one
• Help at-home workers answer complex customer questions
• Make it easy for customers to find answers on their own
2. Lower cost and easier knowledge management
• No tagging or time-intensive system training
• Real-time analytics aid continuous improvement
• Centralized knowledge base across channels for agents and customers
3. Increase value and productivity aligned to ROI
• Improve agent efficiency and self-sufficiency while working remotely
• Scalable and futureproof with API led approach
• Reduce contact volume by increasing self-service on digital sites

Presenters