5 Amazing Back-Office Examples of Improved SLAs/Turnaround Times

According to a recent Aberdeen Group survey, one of the Top 3 causes of customer dissatisfaction is errors and delays in the back-office.*

What if you could exceed your customers’ expectations for turnaround times by streamlining processes, improving productivity, and consistently achieving your service delivery goals?

Read how five organizations transformed their back-office operations to not only improve SLA achievement, but also benefit from:

Decreased backlogs and overtime
Increased capacity to take on more work with same or fewer resources
Decreased chaser calls into the contact center
Balance resources to demand, reallocating resources as needed to meet volume spikes
Improved Net Promoter Scores (NPS)

* The Modern Back-Office Survey Findings, Aberdeen Group, August 2020

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