5 Amazing Back-Office Examples of Improved SLAs/Turnaround Times
According to a recent Aberdeen Group survey, one of the Top 3 causes of customer dissatisfaction is errors and delays in the back-office.*

What if you could exceed your customers’ expectations for turnaround times by streamlining processes, improving productivity, and consistently achieving your service delivery goals?

Read how five organizations transformed their back-office operations to not only improve SLA achievement, but also benefit from:

  • Decreased backlogs and overtime
  • Increased capacity to take on more work with same or fewer resources
  • Decreased chaser calls into the contact center
  • Balance resources to demand, reallocating resources as needed to meet volume spikes
  • Improved Net Promoter Scores (NPS)

*  The Modern Back-Office Survey Findings, Aberdeen Group, August 2020

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