On-Demand Webinar

How Smart & Final Moved from Mystery to VoC

Great—you have insightful CX data!

But how do you derive its full business value? Our Insight to Action series discusses how ForeSee clients internally activate VoC data to drive change and improve CX in their organizations.

In 2018, Smart & Final's teams moved from a traditional mystery shopper program to a VoC approach. This shift enabled them to empower store managers and front-line employees to own and improve the unique experiences they deliver. Hear how it also brought benefits in the form of more comprehensive results, scoring precision, cost effectiveness, and efficiency.

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