Transform Your Contact Center with Verint and AWS: Engage customers — and employees — with
As the world shifts in challenging times, contact centers need to be even more adaptable to the changing customer demand. Migration of contact center operations to the cloud enables artificial intelligence (AI)-powered customer insights to anticipate customer needs and resolve issues faster, ultimately elevating customer experiences. A move to the cloud, along with Verint and Amazon Connect, also enables you to empower and engage your workforce for optimal effectiveness.
Download this eBook for ways to keep customers’ attention and foster strong brand loyalty through great customer service and business continuity. We’ll explore optimization tactics that can help you evaluate and even save costs. Learn how Amazon Web Services (AWS) and Verint can help move your contact center to the cloud.
Download the eBook to learn how to:
- Integrate omnichannel customer interactions across voice and chat for a proactive and seamless experience across all channels
- Enable and equip your agents with a robust knowledge base, providing them vital customer and programmatic information
- Forecast your staffing needs and allow employees to interact with Verint cloud-based scheduling workforce optimization tools