Managing Citizen Engagement and Service Delivery Through and Beyond Uncertain Times

Format: On-Demand | Duration: 60 mins

The COVID-19 crisis is unprecedented and is creating significant additional demand for government services that are already under pressure. This webinar will address the challenges confronting state and local government organizations, other public sector and non-profit bodies as they strive to deliver essential services, help manage this crisis and protect the public. Please join us as David Moody, VP and General Manager, Engagement Management Professional, Verint and Iain Daws, Director of Marketing, Verint, share ideas and look at how public services and non-profit organizations around the world are using the technology at their disposal to respond to the demands being placed on them.

Join this webinar to learn how you can:

  • Adapt to new ways of working, deliver new essential services and cope with increased demand
  • Make sure your employees stay up to date with the latest service developments and procedures
  • Quickly set up and administer completely new services demanded by the crisis
  • Foster community involvement and leverage voluntary and non-profit organizations to help deliver essential services

This webinar is packed with tips and best practices to help your organization fulfill its vital role in keeping us all safe.


David Moody, Verint

David Moody

VP and General Manager,
Engagement Management Professional, Verint

David Moody leads the Engagement Management Professional group at Verint which focuses on the sales, delivery, development and support of Verint's EM Professional solution. EM Professional is employed by organizations across a diverse set of verticals and geographies. The solution is designed to enable organizations to achieve their customer service outcomes.

Iain Daws, Verint

Iain Daws

Director of Content Marketing, Verint

Iain Daws is a Director of Marketing at Verint. Passionate about understanding customers' requirements and finding the best possible way of meeting them, he has extensive experience in sales, marketing, and services delivery across the public and commercial sectors. Focusing on Verint's offerings for the public sector and compliance, he particularly enjoys telling stories that articulate a wide variety of subjects in a comprehensible and engaging manner.