Listen and Act in the New Now: Best Practice for the Long Term
Format: On-Demand | Duration: 50 mins
- Connect your listening and fine-tune your listening priorities
- Share data often and transparently
- Double down on digital for communications
- Extend listening to employees
Customer Success Manager, Verint
With a dozen years in Customer Experience, Dorothy works with our customers to focus on serving their customers, focused specifically on travel and retail—two industries hit hardest by the COVID-19 outbreak.
Regional Vice President, Public Sector, Verint
Eli focuses on partnering with public sector professsionals—those who always listen intently to citizens, but are listening especially closely now. In his four years with Verint he has guided many digital VoC programs to improved efficiency and stronger digital experiences.