Adapt & Respond Educational Series

Every aspect of our lives is being touched by the Coronavirus. Millions of workers, likely including your own contact center agents and back office workers, have been asked to work at home. This transition can be difficult for employees and managers alike. To help you adjust to this new world, Verint is offering a series of webinars addressing how customers can adapt faster and respond smarter to COVID-19 related business challenges.

If you’d like to discuss your company’s unique strategy, contact us today or reach out directly to your Verint Account Executive.

Upcoming Webinars

Everything You Want to Ask About Managing a Contact Center Through This Pandemic

1:00 PM, ET | April 7, 2020 | Duration: 60 mins

As you navigate the uncharted waters of COVID-19, many questions are arising. Join us as we address the challenges confronting contact center and enterprise leaders during this crisis. Register Now

Managing Citizen Engagement and Service Delivery Through and Beyond Uncertain Times

1:00 PM, ET | April 9, 2020 | Duration: 60 mins

In a crisis, maintaining essential services, supporting vulnerable citizens and engaging other organizations is difficult. Find out how government and non-profit organizations across the world are using technology to support the vulnerable and protect residents, keep services running and manage increased citizen interactions prompted by the Covid-19 pandemic. Register Now

How Virginia Lottery Evolved Its Digital Offerings Using CX and UX

3:00 PM, ET | April 9, 2020 | Duration: 60 mins

Virginia Lottery's website relaunch story highlights strategies for tuning in to customer needs during a digital shift. These best practices can be applied at any time, but are especially relevant as brands navigate changes in audience and traffic during the COVID-19 pandemic. Register Now

Managing Citizen Engagement and Service Delivery Through and Beyond Uncertain Times

1:00 PM, ET | April 9, 2020 | Duration: 60 mins

In a crisis, maintaining essential services, supporting vulnerable citizens and engaging other organizations is difficult. Register Now

On-Demand Webinars

Missed a session? Click below to watch at your convenience.

Listening, Understanding, and Responding to Your Customers During COVID19

Format: On-Demand | Duration: 60 mins

Join this webinar to get advice on how to use multiple communication channels such as virtual assistants, chat, and surveys to understand customer and employee questions, and respond quickly and effectively. Register Now

Effective Leadership through the COVID Crisis

Format: On-Demand | Duration: 60 mins

Coronavirus has undoubtedly caused disruption, fear and confusion amongst your employees. So join us as we provide clear, tactical advice that leaders will need to navigate this unprecedented situation. Register Now

Listen and Act in the New Now: Best Practice for the Long Term

Format: On-Demand | Duration: 50 mins

Verint Experience Management clients: Connect to the voice of your customers and fine-tune your listening priorities with four actions, which allow you to adjust your customer experience programs quickly in our current, ever-changing environment. Register Now

Thinking Outside the Cubicle: A Work from Home Success Story with U-Haul

Format: On-Demand | Duration: 60 mins

Discover best practices on moving employees to home offices from a Verint customer with more than 2,500 agents handling 25 million calls annually. Register Now

Adapting to Our New World: 5 Ways to Help Your Employees Work from Home

Format: On-Demand | Duration: 60 mins

A large-scale pivot to a virtual contact center on short notice is bound to create stress, but it doesn't have to create chaos. Register Now

Webinar Title

March 19, 2020

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