Adapt & Respond Educational Series
Every aspect of our lives is being touched by the Coronavirus. Millions of workers, likely including your own contact center agents and back office workers, have been asked to work at home. This transition can be difficult for employees and managers alike. To help you adjust to this new world, Verint is offering a series of webinars addressing how customers can adapt faster and respond smarter to COVID-19 related business challenges.
If you’d like to discuss your company’s unique strategy, contact us today or reach out directly to your Verint Account Executive.
On-Demand Webinars
Missed a session? Click below to watch at your convenience.
CX Transformation Takes a (Cross-Functional) Village
Format: On-Demand | Duration: 60 mins
Forrester analyst Faith Adams will share why experience management must span across the enterprise – collaborating with stakeholders from digital, the contact center, operations, research, and more – and how those leading the charge for CX transformation can start to make it happen with best practices for the new realities of COVID-19 and the long run. Register Now
Listening, Understanding, and Responding to Your Customers During COVID19
Format: On-Demand | Duration: 60 mins
NOTE: This webinar is presented exclusively in Spanish
Join this webinar to get advice on how to use multiple communication channels such as virtual assistants, chat, and surveys to understand customer and employee questions, and respond quickly and effectively. Register Now
Inside-Out: Using Conversational AI to Improve Agent and Customer Experiences
Format: On-Demand | Duration: 60 mins
Are you looking to replace your workforce with chatbots? You may want to think again. Join us to learn how companies are using technology from the inside-out to create positive business experiences and lasting impact. Register Now
Enabling Customer Experience Excellence While Working from Home
Format: On-Demand | Duration: 60 mins
You have your CX teams working from home. Your IT department has ensured secure connections. What about your efforts to ensure your customer experience standards are being met with each interaction? Join Verint and Everise to learn how to maintain customer experience with your remote workforce, and how to adapt and respond. Register Now
Listening, Understanding, and Responding to Your Customers During COVID19
Format: On-Demand | Duration: 60 mins
NOTE: This webinar is presented exclusively in Brazilian-Portuguese
Join this webinar to get advice on how to use multiple communication channels such as virtual assistants, chat, and surveys to understand customer and employee questions, and respond quickly and effectively. Register Now
Focusing on Your Customers during Crisis
Format: On-Demand | Duration: 60 mins
With COVID-19 creating a surge of calls into their collections department regarding payments affected by changed job situations, Navy Federal Credit Union was able to leverage speech analytics to understand the scenarios affecting their members to better anticipate call volumes and expected payments. Hear their story and gain insights on how to use Speech Analytics to react to this unprecedented situation. Register Now
Too Many Calls and Too Few Agents? 7 Strategies You Can Use Right Now
Format: On-Demand | Duration: 60 mins
Many organizations are struggling to keep up with a dramatic increase in calls paired with unplanned absences in your workforce. While some of these calls require the empathy and expertise of a live agent, many can be deflected to other channels, freeing up your resources to focus on the most critical calls. Join us and learn what options you can make to optimize your resources and maintain customer satisfaction. Register Now
Act Now, Plan Ahead: UX Best Practice for Clear Client Communications
Format: On-Demand | Duration: 13 mins
During unusual business moments — from seasonal shopping to global pandemics — it's important to communicate changes and information to your customers clearly and quickly. With these UX best practices, you'll understand what details are important to communicate; how to best convey that information; and where to locate it so that your customers can easily access it and navigate within it. Register Now
Act Now, Plan Ahead: UX Best Practice for a Digital Hub
Format: On-Demand | Duration: 14 mins
When you need to communicate to your customers during an unusual situation, it's important your information is presented clearly, coherently, and quickly. By creating a digital hub, customers can easily see, navigate, search, and understand information that is relevant to your company's response and processes. This webinar presents best practices when creating and sharing a digital communications hub. Register Now
Act Now, Plan Ahead: CX Best Practice for Survey Updates
Format: On-Demand | Duration: 12 mins
Unusual times call for steady voice of customer measurement—with a few adjustments. In this video we discuss how to update your survey so you capture meaningful data, allowing you to be nimble in the moment but strategic for the long-term. Register Now
How Virginia Lottery Evolved Its Digital Offerings Using CX and UX
Format: On-Demand | Duration: 60 mins
Virginia Lottery's website relaunch story highlights strategies for tuning in to customer needs during a digital shift. These best practices can be applied at any time, but are especially relevant as brands navigate changes in audience and traffic during the COVID-19 pandemic. Register Now
Managing Citizen Engagement and Service Delivery Through and Beyond Uncertain Times
Format: On-Demand | Duration: 60 mins
In a crisis, maintaining essential services, supporting vulnerable citizens and engaging other organizations is difficult. Find out how government and non-profit organizations across the world are using technology to support the vulnerable and protect residents, keep services running and manage increased citizen interactions prompted by the Covid-19 pandemic. Register Now
Everything You Want to Ask About Managing a Contact Center Through This Pandemic
Format: On-Demand | Duration: 60 mins
As you navigate the uncharted waters of COVID-19, many questions are arising. Join us as we address the challenges confronting contact center and enterprise leaders during this crisis. Register Now
Listening, Understanding, and Responding to Your Customers During COVID19
Format: On-Demand | Duration: 60 mins
Join this webinar to get advice on how to use multiple communication channels such as virtual assistants, chat, and surveys to understand customer and employee questions, and respond quickly and effectively. Register Now
Effective Leadership through the COVID Crisis
Format: On-Demand | Duration: 60 mins
Coronavirus has undoubtedly caused disruption, fear and confusion amongst your employees. So join us as we provide clear, tactical advice that leaders will need to navigate this unprecedented situation. Register Now
Listen and Act in the New Now: Best Practice for the Long Term
Format: On-Demand | Duration: 50 mins
Verint Experience Management clients: Connect to the voice of your customers and fine-tune your listening priorities with four actions, which allow you to adjust your customer experience programs quickly in our current, ever-changing environment. Register Now
Thinking Outside the Cubicle: A Work from Home Success Story with U-Haul
Format: On-Demand | Duration: 60 mins
Discover best practices on moving employees to home offices from a Verint customer with more than 2,500 agents handling 25 million calls annually. Register Now
Adapting to Our New World: 5 Ways to Help Your Employees Work from Home
Format: On-Demand | Duration: 60 mins
A large-scale pivot to a virtual contact center on short notice is bound to create stress, but it doesn't have to create chaos. Register Now