Are you really listening to your customers? Just analyzing customer surveys and monitoring conversations in the contact center is not enough. Rethink how you define operational data and stop missing what your customers are telling your organization. Join Mark Smith, CEO and Chief Research Officer at Ventana Research, with Shannon Latta, VP of Marketing at Verint, to discuss three best practices for bringing together experience and operational insights to help perfect the customer relationship.
Please complete the form to receive your on-demand link via email.