What role do contact centers play in customer experience?

We'll dive into the latest Verint Experience Index (VXI), which found that great call-center experiences boost brand recommendations by as much as 163%. See how 25 leaders in banking, cable, health insurance, property/casualty, and telecom rank on satisfaction and NPS® and learn:

  • Why Allstate, Bank of America, Cox, Kaiser Permanente, and T-Mobile rank highest
  • How contact center failures increase customer switch consideration/churn rates
  • How to save over $1M in call center costs through digital self-serve

*Can't attend this webinar? Register anyway! A link to the recording will be emailed to all registrants within two business days of the live webinar.