While most organizations understand the importance of knowledge management (KM), the environments in which KM is used have changed dramatically. KM is no longer just a methodology for storing and retrieving information, but an addressable market in its own right — a core component in customer experience (CX) solutions, CRM applications, workforce optimization (WFO) and intelligent virtual assistants (IVAs).
Watch this webinar with John Chmaj, Sr. Director, Product Strategy, KM at Verint, to learn:
- What's new with emerging AI technologies and tools
- How KM best practices have been applied to new knowledge automation technology
- How to drive the best outcomes from each interaction